TERMS AND CONDITIONS
Last updated: September 22, 2025
Welcome to our online stores. By using our website and placing an order, you agree to the Terms and Conditions outlined below.
Please read them carefully before making a purchase.
1. GENERAL INFORMATION
The store is operated by Direction Vert Inc. / Underbase, headquartered at:
54 rue du Roi, Sorel-Tracy, QC, J3P 4M7, Canada.
These terms are governed by the applicable laws of Quebec and Canada.
2. PRODUCTS OFFERED
The clothing items available on the store are exclusively customized with the logo and branding of our corporate clients, associations, or teams.
Available quantities are limited and may vary depending on suppliers and the time of year.
In case of a stock shortage, we may offer you a similar alternative (if available), the option to wait for the item to be restocked, or to cancel your order.
3. ORDERS AND PAYMENT
All prices are listed in Canadian dollars (CAD) and are before taxes, unless otherwise specified.
Full payment must be made at the time of the order, unless otherwise indicated.
Direction Vert Inc. / Underbase reserves the right to cancel any order in the event of a pricing error, payment issue, or suspected fraud.
4. DELIVERY
Delivery times are approximate and may vary depending on inventory and the carrier.
Direction Vert Inc. / Underbase is not responsible for delivery delays caused by the carrier, customs, or any situation beyond our control.
Shipping fees are calculated and confirmed before payment.
5. RETURNS AND EXCHANGES
As the products are made to order and customized with an organization’s branding, no returns, exchanges, or refunds are possible, except in the following cases:
Product is damaged or defective upon receipt.
Size or model error attributable to Direction Vert Inc. / Underbase
In such cases, you must contact us within 7 days of receiving your order, with a photo as proof.
6. TRADEMARKS AND LOGOS
All logos, trademarks, and visual elements appearing on the products and store are used under license or at the request of the owning organization.
The buyer acknowledges that these elements are the exclusive property of the respective organization and may not be used without authorization.
7. LIMITATION OF LIABILITY
Direction Vert Inc. / Underbase shall not be held liable for any direct or indirect damages related to the use of its products, except in cases of gross negligence.
The liability of Direction Vert Inc. / Underbase is limited to the amount paid for the order in question.
8. PERSONAL INFORMATION PROTECTION
We collect only the information necessary to process and deliver your orders.
Your data is protected and handled in accordance with the Act respecting the protection of personal information in the private sector (Quebec).
We do not share your information with third parties unless required by law.
9. APPLICABLE LAW AND DISPUTES
These terms are governed by the laws of the Province of Quebec.
Any dispute shall be submitted to the exclusive jurisdiction of the courts of the judicial district of Sorel-Tracy.
Dernière mise à jour : 22 septembre 2025
La boutique est exploitée par Direction Vert Inc. / Underbase, dont le siège social est situé au : 54 rue du Roi, Sorel-Tracy, QC, J3P 4M7, Canada.
Les vêtements disponibles sur la boutique sont exclusivement personnalisés au logo et à l'image de nos clients corporatifs, associations ou équipes.
3. COMMANDES ET PAIEMENT
Direction Vert Inc. / Underbase se réserve le droit d'annuler toute commande en cas d'erreur de prix, de problème de paiement ou de suspicion de fraude.
4. LIVRAISON
Direction Vert Inc. / Underbase n'est pas responsable des retards de livraison causés par le transporteur, la douane ou toute situation hors de notre contrôle.
5. RETOURS ET ÉCHANGES
6. MARQUES ET LOGOS
9. DROIT APPLICABLE ET LITIGES